Breaking up is always tough. Are you sure you want to leave?! Don't forget that our paid subscriptions feature McAfee security software and technical support. If you choose to move on, you will no longer have access to these services.

Before you decide to leave us for good, make sure you consider your options. If you don't want to pay anymore, or you want to pay less, but still want to remain a member, you can always change your plan to a different subscription.

Some important things to keep in mind before canceling:

  • If you cancel your account in the middle of your billing cycle, you'll have access to the service until the end of the cycle because payments are made a month in advance. Once the billing cycle is over, though, you'll no longer be able to access your address book, unless you reactivate your account within 90 days of cancellation.
  • You will need your password  and the answer to your Account Security Question to sign on to your account.
  • If you subscribe to any Premium Services, you must cancel your subscriptions to those services before canceling your account, including any subscriptions for the General Username (Primary or Designated Primary will have the ability to cancel a General Username’s subscription). However, the cancel email will only go to the General Username who originally purchased the service.
  • We reserve the right to charge and collect any fees, surcharges or costs incurred before your cancellation takes effect.
  • If you want to cancel an account on behalf of a deceased member, please refer to Deceased billing contact.
  • You can also cancel your account by calling the phone number listed on your credit card statement.

Cancel your account

1. Sign in to My Account with your primary Username and password.

2. Answer your Account Security Question and click Continue.

3. Under Service Options, click Manage My Subscriptions.

4. Click the Cancel Billing link below your Subscription Information.

5. Review the confirmation page. It will offer you the option of switching to a lower-priced plan rather than canceling. If you still want to cancel, select a reason for canceling from the drop-down menu and click Cancel My Billing (Click Keep My Plan if you changed your mind).

Poof! Your paid account is gone. We'll miss you!